ATS Dispatch Pro Privacy Policy

When you create an ATS Dispatch Pro account, we may collect:

• Name or username
• Email address
• Encrypted password
• Profile photo (optional)
• Country or region (optional)
• Company/VTC information
• Account preferences

If you purchase a subscription, we may collect:

• Subscription status
• Plan type
• Billing provider
• Purchase history
• Renewal status

We do not store your credit card or payment information. Payments are securely processed by our third-party payment providers.

With your permission, ATS Dispatch Pro may collect gameplay information from American Truck Simulator or Euro Truck Simulator 2 through the official telemetry system, including:

• Current job
• Cargo information
• Trailer information
• Truck information
• Fuel level
• Engine status
• Vehicle damage
• Route progress
• GPS position
• Delivery history
• Revenue earned
• Miles driven
• Driver statistics
• Achievement progress
• Career history

This information is used solely to provide gameplay features and career tracking.

We may collect limited technical information, including:

• Operating system
• Application version
• Hardware identifiers (when necessary for licensing)
• Device language
• Time zone
• Crash reports
• Error logs
• Performance diagnostics

This information helps improve software stability and security.

When visiting our website, we may collect:

• IP address
• Browser type
• Device type
• Pages visited
• Referral sources
• Session duration
• Cookies and similar technologies

ATS Dispatch Pro does not intentionally collect:

• Bank account information
• Credit card numbers
• Social Security numbers
• Government identification
• Personal documents
• Photos outside those you voluntarily upload
• Files unrelated to ATS Dispatch Pro
• Microphone recordings
• Webcam access

We only access files necessary for the operation of the Service.

We use collected information to:

• Create and manage your account
• Authenticate your identity
• Activate your software license
• Deliver purchased products
• Process subscriptions
• Synchronize gameplay statistics
• Display career history
• Support VTC features
• Improve application performance
• Detect fraud and abuse
• Provide customer support
• Respond to inquiries
• Send important service announcements
• Maintain security

ATS Dispatch Pro uses the official SCS Software telemetry system to provide features such as:

• Live dispatch tracking
• Driver dashboard
• Route progress
• Delivery monitoring
• Career statistics
• Job history

Telemetry is only accessed while the application is running and only for the purpose of providing these features.

Our website may use cookies to:

• Keep you signed in
• Remember preferences
• Improve website performance
• Analyze website traffic
• Maintain session security

You can disable cookies in your browser, although some features may not function properly.

We do not sell your personal information.

We may share information only:

• With payment processors to complete purchases.
• With hosting providers to operate the Service.
• When required by law.
• To investigate fraud, abuse, or security threats.
• During a merger, acquisition, or sale of assets, subject to applicable law.

Certain information may be publicly visible if you choose to participate in community features, including:

• Username
• Driver profile
• VTC membership
• Career statistics
• Leaderboard rankings
• Delivery history
• Public achievements

You control what profile information is made public where those settings are available.

We retain your information only as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain account records

If you delete your account, we will delete or anonymize your personal information within a reasonable period unless retention is required by law.

We use reasonable administrative, technical, and organizational safeguards to protect your information, including:

• Encrypted connections (HTTPS/TLS)
• Secure password hashing
• Role-based access controls
• Multi-factor authentication (where available)
• Secure server infrastructure
• Routine security monitoring

While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and personal information
• Request a copy of your data
• Withdraw consent where applicable
• Object to certain processing activities
• Request data portability, where required by law

Requests can be submitted using the contact information below.

ATS Dispatch Pro is not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction).

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Our Service may integrate with third-party providers, such as:

• Payment processors
• Authentication providers
• Analytics providers
• Cloud hosting services
• Discord (optional account linking)
• Patreon (optional account linking)

These third parties have their own privacy policies governing the handling of your information.

If you access ATS Dispatch Pro from outside the United States, you understand that your information may be transferred to, processed, and stored in the United States or other countries where our service providers operate.

We may update this Privacy Policy from time to time.

When significant changes are made, we will update the "Effective Date" and, where appropriate, provide notice through the website or application.

Your continued use of ATS Dispatch Pro after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy or how your information is handled, please contact us: